Privacy Policy

When you use our “Request Assistance” form, we collect your full name, phone number and email address.

When you buy an eSIM, we collect your email address so we can deliver it. Payment is handled by Razorpay; we never see or store your card details.

If you contact us on WhatsApp, we also keep the contents of that conversation — including anything you choose to share about your trip.

We use your details to reply to your request, deliver what you bought and understand your travel plans. That is it — no newsletters or marketing lists unless you ask for them.

We do not sell your data, and we do not share it with third parties for advertising. We only share details when it is genuinely needed to fulfil your order or request — for example with the mobile network partner that issues your eSIM, or a hotel or airline you ask us to book — and only what is necessary.

We retain your information only as long as needed to provide the service you asked for and to keep a basic record of our correspondence. When it is no longer needed, we delete it.

You can ask us at any time to see, correct or delete the information we hold about you, and we will action it promptly.

For any privacy question or request, email support@falkite.com.